Refund Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at snorly.official@proton.me. If your return is accepted, we’ll send instructions explaining how and where to send your package. Returns must be sent only to the address provided in those instructions. Items sent back without first requesting a return will not be accepted.

Unless the item is defective, damaged, or incorrect, return shipping costs are the customer’s responsibility.

You can always contact us with return questions at snorly.official@proton.me.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods, custom or personalized products, hazardous materials, flammable liquids or gases, gift cards, and final-sale items. For health and hygiene reasons, opened or used personal-care goods may not be returnable unless they are defective or applicable law requires otherwise. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a separate order for the replacement.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable law. The item must be in the same condition in which it was received, unworn or unused, with all accessories and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you’ll be refunded automatically to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund. If more than 15 business days have passed since approval, contact us at snorly.official@proton.me.